Many Energy Grid clients have chosen to use Google Apps to manage their email.
Google provides this service as a great solution allowing for excellent spam protection and easy integration with mobile phones and more.
One drawback is that google rarely, although sometimes, sends email to it's own internal SPAM mailbox. If you use Outlook, Apple Mail, or some other email program, you will not receive this. The only way you will find out about it is if your associate calls and asks "Why haven't you been answering my emails?"
Follow these instructions to check the SPAM mailbox in Google Apps.
1 - Log on to your Google Webmail Interface.
Go to Google.com. Sign in with your email address and your email password. Sometimes people have more than one google account. In this case you may have to "Sign Out" first, then sign in.
Click "Sign In" Top Right"
Enter your full email address and password
Click "Mail" top row toward the left.
Check the SPAM folder on the Right hand side.
You can Mark emails as "Not Spam" or add the sender to your contacts in google.
You can also create a filter to "Never Mark as Spam"
To add IP addresses to your Organization's email whitelist and have them never sent to spam
- Sign in to your Google Apps administrator control panel.
- From the menu at the top of the page, select the Settings tab.
- From the left-navigation menu, click Email.
- From the Email settings page, click General Settings.
- In the Organizations section near the top of the page, highlight your domain.
- In the Email whitelist section, enter the IP addresses of your contact's domain host to make sure any mail originating from these IP addresses are not labeled spam. If you would like to add more than one IP addressr separate each IP address with a comma.
- Click Save changes.